Sold me a vehicle with serious preexisting problems (broken glow plug glued into cylinder head, snapped swirl arm and other related issues), but refused to meet their full obligations under the Consumer Rights Act 2015 and pay for rectification. Although they did make a "goodwill" gesture to pay for some work, the overall bill still left me nearly 1000 out of pocket.To compound the issue, whilst trying to reduce their apparent liability for the broken components, they even flat-out lied to me regarding the ignition functions of the engine (specifically that a diesel engine will not fire if the glow plugs aren't working - true for older units but absolutely false for a modern direct injection engine).Cannot be trusted.
Couldnt have asked for better customer service.nothing was to much trouble even when i had to bring things forward .will return ..
I have dealt with Thompson and Thompson over several years and recently had the pleasure of doing business with them again. My wife has also just changed her car and we both feel that we were well looked after on every visit. There was no pressure to purchase a particular car and we had all the time in the world, and a coffee, to peruse and make up our minds as to what we felt was most suitable for our needs. There was 1 glich with my wife's car that was sorted promptly and without any hassle at all. When we next change our cars I will be visiting Thompson and Thompson again without hesitation. Many thanks for such excellent service and follow up. We are both delighted.
Thanks to Peter and his team for top quality service.....I recently bought a lovely low millage Volvo V70. They were very polite and helpful without being at all pushy. I cannot fault their after sales service, when the car developed a fault they got it fixed very efficiently under warranty. I cannot recommend Peter and his team highly enough.
Old fashioned in the very best sense. Courteous and efficient service. Very reasonable price on trade in vehicle. When slight problem occurred on new second hand car, quickly resolved. Would happily deal with them again. Recommend.
Thompson & Thompson is a UK Car Dealer based in Caldicot, Wales. Thompson & Thompson is located at Crick Garage, Crick, Caldicot NP26 5UW, UK.
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